Returns / Exchanges
RETURN POLICY
Return Window
We accept return requests within 30 days of delivery for eligible items.
To be eligible for a return, items must meet all return requirements listed in this policy.
Return Requirements
Returned items must meet all of the following conditions:
• Unused, unworn, and unwashed
• In original condition and suitable for resale
• All original tags, labels, hygiene liners (if applicable), and packaging must remain intact
• Free from stains, odors, damage, or any signs of wear
• Items that show signs of use, damage, or cannot be resold may not be accepted for return or refund.
Non-Quality Related Issues
Please carefully review the product details, size guide, color options, and product information before placing your order.
For non-quality related reasons, including but not limited to:
• Choosing the wrong size
• Choosing the wrong color
• The item does not fit as expected
• Change of mind after purchase
• Personal preference regarding style, fit, color, or appearance
• No longer needing or wanting the item
• Ordering the wrong product or style
Eligible items may be returned according to our return requirements; however, customers are responsible for all return shipping costs.
10% Restocking Fee
For eligible returns due to non-quality related issues, a 10% restocking fee based on the order value will be deducted from the refund amount.
This fee covers the costs associated with inspecting, processing, repackaging, and returning eligible merchandise to inventory.
For non-quality related returns, customers are responsible for:
• Return shipping costs
• A 10% restocking fee based on the order value
For non-quality related issues, we do not provide:
• Free return shipping
• Free exchanges
• Free replacements
• Free reshipments
If you have any questions about sizing, fit, or product details, please contact our customer support team before placing your order. We are happy to help you choose the right product.
Intimate Apparel & Hygiene-Sensitive Products
For health, safety, and hygiene reasons, certain intimate and close-fitting products have additional return restrictions.
This includes, but is not limited to:
• Bras
• Underwear and panties
• Shapewear
• Swimwear
• Other close-fitting garments
These products cannot be returned or refunded if they have been:
• Worn
• Washed
• Used
• Damaged
• Returned without original hygiene protection, where applicable
Unused and unworn items with original tags, hygiene liners (if applicable), and packaging intact may be eligible for return according to this policy.
Wrong, Damaged, or Defective Items
If you receive an incorrect, damaged, or defective item, please contact us within 10 days of delivery with clear photos or videos showing the issue.
After verification, we will provide an appropriate solution, which may include:
• A replacement item
• A refund, partial or full depending on the situation
For confirmed defective, damaged, or incorrect items, we will cover the necessary return shipping costs.
The 10% restocking fee does not apply to confirmed defective, damaged, or incorrect items caused by MagicCurve.
Order Changes & Cancellations Before Shipment
If you need to make changes to or cancel your order before it has shipped, please contact us as soon as possible.
Email: service.magiccurve@gmail.com
We will make reasonable efforts to accommodate your request. However, changes or cancellations cannot be guaranteed once order processing has started.
For customer-requested order cancellations before shipment, a 6% cancellation processing fee will be deducted from the refund amount. This fee represents non-refundable payment processing fees charged to us by our payment provider for the original transaction.
The remaining eligible amount will be refunded to the original payment method.
No cancellation fee will apply when an order is canceled due to our error, our inability to fulfill the order, or another issue caused by MagicCurve.
Once an order has shipped, it cannot be canceled. Customers may request a return in accordance with this Return Policy.
Return Process
All returns must be approved before sending items back.
Please contact us at:
Email: service.magiccurve@gmail.com
Please include:
• Your order number
• The reason for your return
• Photos or videos if the return involves a damaged, defective, or incorrect item
Once your return request is reviewed and approved, we will provide the return instructions and the correct return address.
Unauthorized returns may not be accepted.
Refunds
Once your returned item is received and inspected:
• Refunds will be issued to the original payment method.
• Refund processing usually takes 2–3 business days after approval.
• Original shipping fees and applicable payment processing fees are non-refundable, unless the return or refund is caused by our error, a defective item, or an incorrect item.
• For eligible returns due to non-quality related issues, a 10% restocking fee based on the order value will be deducted from the refund amount.
• Return shipping costs for non-quality related returns are the customer's responsibility.
• For customer-requested order cancellations before shipment, the applicable 6% cancellation processing fee will be deducted from the refund amount.
• The 10% restocking fee does not apply to confirmed defective, damaged, or incorrect items caused by MagicCurve.
• Your bank or payment provider may require additional time to complete the refund process.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your card issuer or payment provider.
- Contact your bank for further information.
If you have completed these steps and still have not received your refund, please contact us:
Email: service.magiccurve@gmail.com
Important Notes
• Return eligibility is determined based on the condition of the returned item and the requirements of this policy.
• Customers are responsible for selecting the correct size, color, and product before placing an order.
• Return shipping costs for non-quality related returns are the customer's responsibility.
• A 10% restocking fee based on the order value applies to eligible returns for non-quality related reasons.
• We are not responsible for returns lost or damaged during return shipping when the customer is responsible for the return.
• Refunds are issued only after the returned item has been received and inspected.
• Promotional discounts, free gifts, or other promotional benefits may be adjusted or deducted from the refund where applicable.
• The 10% restocking fee and 6% cancellation processing fee are separate charges and apply to different situations as described in this policy.
• Fees and deductions will be clearly reflected in the refund amount where applicable.
Summary
We are committed to providing a fair and transparent return experience while maintaining product quality, hygiene standards, and resale integrity.
Please carefully review product details, sizing information, and return requirements before placing your order.
If you need assistance with an order, return, or product information, our customer support team is available at:
service.magiccurve@gmail.com
